Shipping policy

Shipping Policy

Bowell & CO.

Thank you for shopping with Bowell & CO. This policy explains how and when your order is processed, shipped, and delivered. By placing an order with us, you agree to the terms below. Please read it carefully, and reach out through our Contact page if you have any questions.

Order Processing

All orders are processed within [1–3] business days (Monday to Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed. Orders placed after [11:59 PM / your cutoff time] or on a weekend or holiday are processed on the next business day.

You will receive an order confirmation email once your purchase is complete. A second email with tracking details will follow once your order has shipped. If you don't receive a confirmation email, please check your spam folder or contact us.

During peak periods, sales, or new-product launches, processing may take slightly longer. We appreciate your patience and will always work to ship your order as quickly as possible.

Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout before you pay. We offer the following options:

Free standard shipping on orders over [$XX USD].

Delivery times are estimates and begin from the date of shipment, not the order date. They are not guaranteed, as delivery windows can be affected by the destination country, customs processing, courier delays, weather, and other factors outside our control.

Where We Ship

We ship internationally to most countries worldwide. Available shipping destinations and any country-specific rates are shown at checkout based on your location. If your country does not appear as an option at checkout, we may not currently be able to ship there — please contact us to check.

Multiple Shipments

Some orders containing more than one item may be shipped separately and arrive on different days, at no extra cost to you. If items in your order come from different fulfillment locations, you may receive multiple tracking numbers. This is normal and does not mean any part of your order is missing.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow [2–5] business days for tracking information to become active after you receive it. You can track your order using the link provided in your shipping confirmation email.

If your tracking hasn't updated after several days, or shows no movement, please contact us and we'll look into it for you.

Customs, Duties, and Import Taxes

For international orders, your package may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are not included in your order total or shipping cost and are the responsibility of the recipient.

Customs policies vary widely by country. If you're unsure about potential charges, we recommend checking with your local customs office before ordering. We are unable to mark orders as "gifts" or declare a lower value than the amount paid, as this is against regulations.

Delayed, Lost, or Stuck Shipments

If your order is significantly delayed beyond the estimated delivery window, please contact us so we can investigate with the carrier. We'll do everything we can to locate your package or resolve the issue.

Please note that once an order has been handed to the shipping carrier, delivery is in their hands. While we'll always help track down a delayed or lost parcel, we can't be held responsible for carrier delays after dispatch.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we can reship it once you cover the additional shipping cost.

If you notice a mistake in your address, contact us immediately — we can only make changes before your order has shipped.

Damaged or Missing Items

If your order arrives damaged, or an item is missing, please contact us within [10 / 15] days of delivery with your order number and clear photos of the damaged item and packaging. We'll make it right with a replacement or refund in line with our Refund Policy.

Contact Us

If you have any questions about your shipment or this policy, we're happy to help:

Bowell & CO.
Email: [your support email]
Contact page: https://bocoproducts.com/pages/contact

This shipping policy was last updated on 15th August, 2026..